try really help, I do not know how to behave, I drop my arms.
I have a phone subscription with an Italian company, the only one on the market when I started my adventure in the mobile: the XXX.
In particular, I pass an old, very convenient, and I never changed, even though I have offered a thousand times to change it.
The XXX has its own internal program, a collection points for gift: a stupid thing to which I willingly participated only because, among the prizes, there are donations for Save the Children.
Last year I sent my contribution, I do not remember if thirty or sixty euro.
Little stuff, but at least something.
This year I wanted to renew the donation, but something was not right.
In the description of transmission was not specified the amount, but a cryptic phrase: "2500 'points' are sufficient to ensure access to school for a year to two children in the Democratic Republic of Congo."
In general, when I do not like doing things without seeing each other clearly, and so I call customer service. Which, just helpful, tells me that it is not for them but to call another number.
call this number, he says a girl who, kindly, ask me how I can help.
Hello X, I would like to donate to Save the Children moons, I can help you understand what is the donation?
X, helpful, I can read what is written on the site, exactly and identically and simply what was on the site.
Then I say that I've been on the site but would like more information.
X, now no longer serviceable as the beginning of the call (but the number of telephone calls daily to pay the people at the call center?), Tells me that can not help most and who can I call if I want to save the children.
Perfect, I'm not discouraged even though I already got bored (but if you look to give something and I also phoned me to explain what it is), and indeed I take this opportunity to let me explain something more about the project and how can I ensure that these donations to arrive in earnest (as even this information is completely absent from the site of XXX).
The lady who answered said that I took over the project and I turn around again (but because you love to bounce people? You have provided to you at this number XXX for information about the project!).
I finally manage to speak with a person who seems to be able to respond in detail and I will give them specific XXX 30 €.
I tell you very little and it seems to me that what is written on the site of XXX, which is "sufficient to ensure access to school for a year to two children in the Democratic Republic of the Congo, it seems very far from reality," a not enough unless you € 15 per child for a whole year for books and school. " My interlocutor
first says "ah, I really wrote that?" and I'll explain everything, I read the text, I say they should supervise such a thing.
At that point she said "you know, every day I get calls like that, and many, after having informed us, they prefer not to continue with the donation by XXX."
And I understand: I understand that this phrase was written on purpose, that is not interested in change to either side, I'm wasting my time. By now
nervous, wondering if they can also tell how to make sure that money is actually sent to them by XXX.
"You see, XXX sends us a list of names and the total amount granted ..."
"Excuse me for interrupting you ... the total figure? So you have no way of verifying what everyone left? You have no way to tell the exact amount that each donor has been forwarded to you? There is no control? "
" Not really. In any case, when the list comes to us, we will send a personal letter of thanks. "
" Really? Last year I have not received anything ... "
" Wait, let me check ... Well, even the other year the policy was to send letters of thanks ... "
Then, I discovered that the messages are poorly formulated (hopefully not purposely), money is short, the methods to control false, good end of the Donation difficult to verify.
The question is, now that I have do? I do not want to donate more than the money, but I do not even have it get away ... What do I do? I wrote to help
AGCM, but it is not, I believe, the appropriate body ...